Accessibility

We aim to provide accessibility for all people, we work tirelessly with our friends and partners to constantly evolve. We will not stop. Although accessibility is a huge topic, we’ve selected a few customer journeys to demonstrate.

For the blind

We have separated the blind from the visually impaired, as this is a completely different journey and a lot more difficult to make accessible.

As we use touchscreens on the kiosks, we needed to create something to allow people to use our devices independently, thus the “Portal” was born: an optional extension to our kiosk, that adds tactile controls.

• Customer comes to the kiosk, they activate the accessibility mode using the button on the front side of the kiosk, with tactile “accessibility” icon marking.
• The kiosk activates the accessibility mode and starts reading instructions on language selection.
• Using tactile buttons, the customer selects language, navigates the menu, selects service. They also have the ability to listen to usage instructions, call for support, or even have the kiosk describe the surroundings, e. g. where the waiting area is. Call support function sends notification to operators that there is a person at the kiosk, who needs help. Also there’s a way to move the whole journey on the phone by scanning a QR code.
• The kiosk issues a ticket to the customer, and optionally provides short instructions on what to do next, for example, where a sofa in the waiting area is. Optional sound navigation to the waiting area is available.
• When the customer is called, the Signage panels announce customer’s number and number of the operator.
• Operator’s desk starts emitting sounds to navigate the blind person to the right place. Optional sound paths for step-by-step navigation are available.