Value proposition

Queue management

Organize queues by assigning a service number to every customer. This eliminates traditional queue and allows customers to explore your goods and services while waiting for their turn. Leyline does it using several methods: traditional paper ticket dispenser, via a smartphone application or SMS.
Clients receive information about approximate time they would be served, as well as how many people are there in the queue in front of them.


  • Increased customer satisfaction
  • Reduced wait times
  • Increased revenue by using ticket promotions and digital signage
  • Increased employee satisfaction by organized workflow
  • Increased operational efficiency and decreased costs by real time statistics

Customizable tickets

— print your logo, QR code, promotion or a sudoku.

Online booking

— further decreases physical queues and allows your customer to book suitable time.

Allows customers to book exact visiting time, allowing business to organize operations more efficiently and prepare for the meeting.


  • Increased customer satisfaction
  • Reduced physical queues
  • Allows to manage employee time more efficiently

SMS notifications

— if the wait time is too long, you can let customer to enter their phone number and freely roam around the shop while waiting for their turn.

To make the ticket call more convenient, the client can put in a mobile phone number in the ticket dispenser and receive an SMS when the time of call is nearing or the call has been made. Client can roam your shop browse your goods and services.


  • Increased sales
  • Increased customer satisfaction
  • Reduced perceived waiting time
  • Increased retention

Mobile application

— reduces physical queues and makes finding you simple. Shows nearest branch of your business and allows to see queue length, book service remotely and skip a place in a queue.

Allows customer to find nearest office; see current waiting time, take ticket in advance, postpone ticket and cancel ticket.


  • Improved company image
  • Increased customer satisfaction
  • Decreased physical queues

Real time statistics

— (service time; client waiting time; serviced clients count; operator idle time; break time; other work time; client hold time) allows to identify areas in need of improvement and save costs.

Service time, waiting time, serviced clients, idle time, break time and client hold time. Can be sorted by branch, employee or service type. This allows you to see how your employees are performing, how many customers are using certain service or visiting your branch and plan accordingly.


  • Improved productivity
  • Improved operational efficiency
  • Decreased costs
  • Improved service

Centrally managed Digital Signage

— show content to customers while they are waiting to be serviced.

Create upselling opportunities and provide information to customers while they are waiting in line.

Show: images, presentations, videos, weather etc.


  • Local advertising managed centrally
  • Increased revenue
  • Increased brand awareness
  • Decreased perceived wait time


— is simple and transparent, 1 address and as much operators you want can use the license.

Cost per ticket

— is up to 15 times cheaper than with other providers. You can buy paper from a shop, not proprietary.

Interface customization

— brand the system to your needs: colors, logos, fonts, signage.

Customizable tickets

In addition to the main information (number and service), the ticket can have additional data: navigation, promotion or sudoku.


  • Increased sales
  • Improved company image
  • Improved brand awareness
  • Reduced perceived waiting time


— reduces hardware and administration costs, system is always up to date.

We listen to our customers

– and constantly add new features.