Customer journeys

Complex

For complex cases, for example, a maternity hospital.

The customer books in advance, knowing not only a free timeslot for the service, but also if there is a free parking spot available for this time.

Upon arrival, the parking gate is opened automatically by the customer’s number plate. When the customer arrives to the parking lot, the staff knows that the customer is on the premises and can prepare for service. The customer enters their PIN, received when booking was made, and gets a priority ticket to reception. The reception checks the customer’s ID and sends the customer further. The customer receives access to the internal part of the hospital using a QR code.

After a set delay (to allow the customer time to come to the specific room) the customer appears on the control panel of their doctor.

After the service is done, the customer is sent to the checkout desk, after which they are allowed to exit the premises and parking. Internal customer navigation is done with the help of signage screens.

All the information is synchronized to your CRM with two-way integration.

Ideal for: hospitals, government institutions, DMVs.
Perfectly combined with other journeys, e. g. mobile application.