Accessibility

We aim to provide accessibility for all people, we work tirelessly with our friends and partners to constantly evolve. We will not stop. Although accessibility is a huge topic, we’ve selected a few customer journeys to demonstrate.

For the visually impaired

Visually impaired people are people who can see but have difficulties doing so. A lot of people will still try to use their vision, even when it’s 5%.

These people include people who have difficulties seeing color, people who can only see small part of the “picture”, etc. There are a lot of things to consider.

We worked a lot with the associations of visually impaired people, gathering feedback, iterating, read countless articles, tried countless impairment emulators etc., and as a result of this:

• The fonts are tailored to be easily read on kiosks, signage, but also on tickets
• There is a sound notification
• There is no blinking
• When the call is made, the signage screens show relevant information in as large of a way as possible (yes, covering your ads, sorry)
• The notification stays on screen for enough time for most of the people to be able to read it (and this is also configurable by the way)
• Step-by-step navigation is provided throughout the service center when needed
• There is a dark theme option on the kiosk, on the booking page and in the mobile app
• Booking page is zoomable